Careers

The Northwest Arkansas Economic Development District was established in 1967 and subsequently funded in part by Arkansas Act 118 of 1969 based upon the template set by Congress in 1965 by Public Law 89-136, known as the Public Works and Economic Development Act.

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NATS MECHANIC

This job typically reports to: Northwest Arkansas Development District (the District) NATS Operation Manager    This position is classified as non-exempt as stated in the Fair Labor Standards Act.

GENERAL PURPOSE OF THE JOB:
The NATS Mechanic works under the general supervision of the NATS Operation
Manager. Responsibilities include the maintenance of all the NATS vehicles and all
vehicles for which NATS holds maintenance contract or may contract with in the future.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reporting relationships, work assignments, and work schedules may be subject to change in order to meet District needs. Attendance at work is an essential function of the job and teamwork and supervision are required for proper job performance. Other duties may be assigned.
1. Vehicles are to be kept road ready at all times following the preventive
maintenance schedule as outlined in the Comprehensive Maintenance Schedule
adopted by NATS.
2. Maintain the building and grounds in good repair, clean and orderly.
3. Maintain a schedule for cleaning all NATS vehicles and ensure that all are kept
clean inside and out at all times.
4. Assist in fueling and cleaning of vehicles.
5. Attend all training sessions as directed by NATS Director.
6. Observe the Inclement Weather Policy established by the District.
7. Perform any other duties deemed necessary for the successful operation.

REQUIRED COMPETENCIES:
1. Must have a good driving record and hold a valid Arkansas CDL drivers license
with a rating that qualifies to drive all vehicles operated by NATS.
2. License must include a Passenger Endorsement.
3. Clean driving record
4. Pass a criminal background check and a pre-employment drug test.
5. Must pass random, reasonable suspicion and post-accident drug and alcohol
testing.

EDUCATION AND/OR EXPERIENCE:
Vocational Certificate in Auto Mechanics with experience in related field applicable to
work performed or equivalent combination of experience and training.

LANGUAGE SKILLS:
Ability to effectively present information and respond to questions from groups of
managers, clients, customers, and the general public.

REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists.

PHYSICAL DEMANDS
1. Frequent standing for a minimum of seven (7) hours, sitting for one (1) hour and
walking for one (1) hour.
2. Occasional carrying or lifting weight up to 50 lbs. Occasional bending, stooping,
squatting, crawling, climbing, crouching, kneeling, balancing, pushing, pulling
and reaching above shoulder.
3. Continuous use of hands for repetitive actions such as simple and firm grasping
and fine manipulation.

Send resume to Pam Schubert, HR Coordinator, NWAEDD, PO Box 190, Harrison, AR 72602 or email pschubert@nwaedd.org.

Northwest Arkansas Economic Development District, Inc. is an equal opportunity employer.

NATS DRIVER

GENERAL PURPOSE OF THE JOB:

The NATS Driver works under the general supervision of the NATS Operations Manager.  Responsibilities include driving an assigned NATS vehicle on a scheduled route.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reporting relationships, work assignments, and work schedules may be subject to change in order to meet District needs.  Attendance at work is an essential function of the job and teamwork and supervision are required for proper job performance.  Other duties may be assigned.

  1. Attend all training sessions as directed by NATS management including defensive driving, passenger assistance, drug and alcohol awareness training.
  2. Will be available to assist with paper work, filing, dusting, cleaning offices, restrooms and garage when at the office during inclement weather with no passengers to transport.
  3. Will be responsible for passenger’s safety while on board a NATS vehicle.
  4. Exhibit personal cleanliness and good hygiene.
  5. Strive to present a pleasant personality and be courteous to passengers and general public.
  6. Perform daily pre trip and post trip inspections.
  7. Report to the Operations Manager when routine maintenance check is due or any problem they detect with their vehicle.
  8. Report immediately to the Operation Manager any accident that has occurred with either the vehicle or a passenger.

REQUIRED COMPETENCIES:

  1. Clean driving record
  2. Pass a criminal background check and a pre-employment drug test.
  3. Must pass random, reasonable suspicion, and post-accident drug and alcohol testing.

EDUCATION AND/OR EXPERIENCE:

Must hold a valid Arkansas CDL driver’s license.  License must include a Passenger Endorsement.

PHYSICAL DEMANDS 

  1. Frequent standing for a minimum of seven (7) hours, sitting for one (1) hour and walking for one (1) hour. 
  2. Occasional carrying or lifting weight up to 50 lbs. Occasional bending, stooping, squatting, crawling, climbing, crouching, kneeling, balancing, pushing, pulling and reaching above shoulder.
  3. Continuous use of hands for repetitive actions such as simple and firm grasping and fine manipulation.

Send resume to Pam Schubert, HR Coordinator, NWAEDD, PO Box 190, Harrison, AR 72602 or email pschubert@nwaedd.org

“NWAEDD will not discriminate against any applicant or employee because of age, color, sex, disability, national origin, race, religion, or veteran status.” If you have questions about whether a document should include this statement, contact the District EO Officer.

 

NATS DISPATCHER

Title this job typically reports to:  Northwest Arkansas Economic Development District

(the District) North Arkansas Transportation Services  (NATS) Operations Manager

This position is classified as non-exempt as stated in the Fair Labor Standards Act.

GENERAL PURPOSE OF THE JOB:

The Dispatcher is supervised directly by the North Arkansas Transportation Services (NATS) Operations Manager.  Performs dispatching duties, Medicaid billing, and other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILTIES:

  1. Answers telephones.
  2. Answers callers and provides information regarding NATS services and fares.
  3. Schedules clients for transportation to and from medical appointments and other appointments and destinations as desired by client.
  4. Coordinates with the Medicaid Broker (Southeastrans) to schedule transportation for Medicaid clients.
  5. Assigns trips to drivers using ParaPlan scheduling software and Southeastrans iPortal.
  6. Reconciles Medicaid claims, corrects billing denials, and submits billing claims to Medicaid Broker for reimbursement using the Southeastrans iPortal.
  7. Maintains accurate records of Medicaid billing and private pay fares.
  8. Maintains accurate records of Medicaid reimbursements and submits payment breakdowns to the Financial office at Northwest Arkansas Economic Development District.
  9. Maintains current and accurate records for drivers and submits to Medicaid Broker as needed for Medicaid approval to transport.
  10. Maintains current driver credentialing such as Defensive Driving Training and CPR/1st Aid initial training and renewals.
  11. Assists the Operations Manager in various tasks relating to the daily operations of NATS.
  12. Performs general clerical duties.
  13. Photocopying, faxing, and emailing documents.
  14. Creates and modifies various documents using Microsoft Office software.
  15. Reconciles weekly cash fares and submits to the NATS Director for deposit in NATS bank account.
  16. Provide monthly billing for private pay clients to the Administrative Assistant.
  17. Data entry of vehicle maintenance into ParaPlan and submit monthly reports to the Administrative Assistant.
  18. Assists Administrative Assistant with mileage reports.
  19. All other duties as assigned by the Operations Manager and Director.

 

REQUIRED COMPETENCIES:

  1. Excellent telephone skills.
  2. Ability to speak to all types of people with calm and friendly voice.
  3. Ability to recognize distress, fear, worry, or anxiety in client’s voice and respond accordingly.
  4. Ability to diffuse escalating anxiety and/or angered clients.
  5. Knowledge of the service area.
  6. Knowledge of regular client’s particular needs and habits.
  7. Knowledge of Medicaid regulations, with regards to client’s and broker.
  8. Knowledge of NATS policies and procedures.
  9. Ability to make decisions and changes quickly.
  10. Knowledge of general record keeping practices.
  11. Skills necessary to operate 10-key calculator.
  12. Skills necessary to negotiate online software programs and portals.
  13. Skills necessary to use Microsoft Office software.

 

EDUCATION AND/OR EXPERIENCE:

The formal education equivalent of a high school diploma or GED.

LANGUAGE SKILLS:

Ability to speak in a pleasant voice, articulate information clearly, compose emails and other business correspondence.

MATHETMATICAL SKILLS:

General math skills and some business math skills.

REASONING ABILITY:

Ability to recognize unsafe or unethical situations and divert drivers away from such situations.

COMPUTER SKILLS:

Proficiency with Excel, Word, ParaPlan software.  Use of other computer software/hardware as necessary.

CONDITIONS OF EMPLOYMENT

Candidate must meet the requirements of the full job description throughout the duration of employment with the district.

PHYSICAL DEMANDS

  1. Sitting for extended periods.
  2. Frequent standing and walking.
  3. Occasional carrying or lifting weight up to 50 lbs.
  4. Occasional bending, stooping, squatting, crawling, climbing, kneeling, balancing, pushing, pulling, and reaching above shoulder.
  5. Occasional driving to transport clients.
  6. Occasional securement of wheelchairs, power chairs, walkers.
  7. Continuous use of hands for repetitive actions such as simple and firm grasping and fine manipulation.

Send resume to Pam Schubert, HR Coordinator, NWAEDD, PO Box 190, Harrison, AR 72602 or email pschubert@nwaedd.org

“NWAEDD will not discriminate against any applicant or employee because of age, color, sex, disability, national origin, race, religion, or veteran status.” If you have questions about whether a document should include this statement, contact the District EO Officer.

 

CAREER ADVISOR

Applications are being accepted for the position of WIOA Career Advisor in our Rogers, AR office.

Essential Duties and Responsibilities:

  1. Advise customers concerning program eligibility criteria, collect and document necessary information to complete the certification process and determine eligibility for program(s). If not eligible for workforce programs a referral will be provided to best fit the customer’s need(s).
  2. Counsel and direct customers to full time unsubsidized employment. Have customers identify barriers to employment, including family, financial, personal, health, environmental, etc. elements that may interfere with permanent unsubsidized employment.
  3. Provide assessment of reading, computing, communication, attitude, aptitude, motivation, and probability of success through paper and pencil, computer and observation programs or processes. Have the customer identify all the barriers to unsubsidized employment which may be used to develop a plan to eliminate or overcome the identified barriers.
  4. Coordinate activities and referrals for the customer to produce an Individual Employment Plan (IEP) for permanent unsubsidized employment. The plan may include remediation, work experience, apprenticeships, internships, on-the-job training, skills training, occupational training, or other activities, which will prepare the customer for unsubsidized employment or supplement the employment activity to support permanent employment.  The sequence of activities will depend on the program utilized; however, in all cases “work” and “employment” is to be the outcome.  Childcare, transportation, health services, housing, and other support services will be included in the plan, including the utilization of DHS or other agencies to provide those support services or activities.
  5. Develop and provide instruction regarding job search, job club, labor market information, survival skills, financial management, stress management, resume’ preparation, interview techniques, and other developmental skills a customer might need to find and maintain unsubsidized employment.
  6. Use computer to enter customer registrations, request and post customer payments, letters to providers, to complete timesheets, leave sheets, etc. and send and receive company E-mail.
  7. Perform other duties as assigned by the Executive Director or his/her designee, consistent with program operations.

Education and Experience:

Two years’ experience working in the area of employment, training or human service programs or formal education equivalent to a bachelor’s degree in human resource development, workforce development, social science, or other related fields, and six months experience.

Please submit your resume to Pam Schubert, HR Coordinator, Northwest Arkansas Economic Development District, Inc. PO Box 190 Harrison, AR 72602 or email pschubert@nwaedd.org

Northwest Arkansas Economic Development District, Inc.is an equal opportunity employer

Equal Opportunity Information

NWAEDD will not discriminate against any applicant or employee because of age, color, sex, disability, national origin, race, religion, or veteran status.” If you have questions about whether a document should include this statement, contact the District EO Officer.

For more job opportunities, please visit

Arkansas JobLink